I think I might as well just give up on service already!!!

The fight for service within the food Franchise continues...

Everyday, as soon as I arrive home, I grab the mail from our mailbox. Ready to storm in, tired as ever, hunger beyond, today I come across a St Elmos menu. Yep, now you know where this is going. On the menu, the item that pops the most is the R79.90 Tempting Tuesday, we all agree, that would be our supper for the evening. :) So, we carried on with evenings chores knowing that all I had left to do was make the call, little did I know.

I give St Elmos N1City a call, only to be greeted and then put on hold for 2 minutes, thanks for that! Then I give them my telephone number, they call out my address and I say YES, now, I would like to order a Tempting Tuesday please. "Sorry sir, the incorrect pamphlet was circulated and the price is now R85.90 and you can only choose the Pepperoni" and something else, the woman on the phone said. I said, but on the pamphlet it says Temping Tuesday and is R79.90 and has many more options, she apologizes, and says it was a mistake. I asked to speak to the manager. 

The next conversation left me, at the point I am now, not hungry, fed up, sick of this, are they serious? my last thought. Mark the manager apologizes for the incorrect price, I explained to him, that the only reason I called St Elmos is because I liked the deal and I was super keen to choose two of the six choices for toppings. After being a little bid fed up at this point that he is giving me no alternative, I tell him that in regulation with the CPA, I should get the pizzas I wanted at the price I saw, "sorry, I am not a lawyer" he says. He tells me that I should read the fine print on the bottom of the St Elmos Menu that says "prices can fluctuate if the store deems necessary", I still cannot find that part of the menu. He then gives me the St Elmos head office number to call, knowing that they had already closed at 4:30pm, again giving me no alternative. I call him back, and ask if he understands that by the CPA, I should get my choice of toppings at that price, at this point I am almost over the pizza and just want to find out if he knows that the CPA exists. 

A few minutes later, he suggests I fight with the head office, I again tell him I am not fighting with him, I would just like a solution. He politely says, "I am now going to put down the phone now". beeeeeeeeppppp! 

What is the actual use of the CPA??? If at store level, managers and staff have absolutely no clue what is actually going on. So you take a loss of R5, "NO, we will not, they say", well, they have lost me as a customer. I almost do not blame Mark, even though he had no solution, or he just had no clue of how to deal with a customer or this kind of complaint, St Elmos head office should take the blame for not coaching these managers, giving them some homework on the CPA at the least.

St Elmos, you have really cheesed me off this Tuesday!!!!